Solutions for public services and emergencies
Amper’s goal is to become the leader in the market of all the range of solutions associated with Control Centers. From the complex C5i (Command, Control, Communications, Computer, Coordination, Intelligence) applied to Public Security Control Centers at the smaller council management centers. Amper proposes solutions for all types of public and emergency services with their own products like Gemyc, nemesis and MPR family of mobility solutions, the integration of surveillance systems and infrastructure protections and the possible add-on of telecommunications systems Tetra, LTE and other radio technologies or Amper service PoC. All these, together with a great selection of integral partners and specialists directly backed up by Amper Projects Team assure the success of an implementation project.
Emergencies 112 / 911
Even though the main way of communication continues to be by telephone, customer service must have connectivity with other elements such as messaging systems, emergency mobile apps and direct support, social media e-Call systems, panic buttons, etc. Wherever the entry of the communication happens, the goal of 112 / 999 service is to obtain the maximum information possible about the incident including location, to identify and inform the agencies with the adequate response and to follow up the situation until its closure including the appropriate reports. This is summarized in the following graph:
Nemesis has the majority of implementations with localization of resources and victims, analytical and video surveillance, citizen sensor and other type of early detection devices for incidents.
Although there are some foreseen interaction mechanisms (internet, mobile apps, social media) the main entry point for all emergency service is voice. Since receiving the call, there is a basic flux of the incident that is present in almost all management system of ambulances and that corresponds with the following graph:
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Amper S.A. c/Virgilio 2 (Bldg.4) Ciudad de la Imagen PC 28223, Pozuelo de Alarcón, Madrid. Tel: +34 91 724 30 00